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Archive for the 'Customer Management' Category

We got this question today from an existing client we did a small project for recently. The customer came back with a larger set of requirements for a second phase but when we provided an estimated quote which was approx 3-4 x the first phase was a little surprised.
I couldn’t help but blog about this.  […]

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Customers pay the bills, we all know that. It’s ever so easy in a customer focused business to say “The customer is always right” and do what customers want.
But is that the right thing to do ?
Absolutely not!
Even in a very customer focused business like web design and development, we’ve come to realize that
– Customers […]

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